How to delete your data

How to request deletion

The simplest way is to write to us from the same channel you contacted us on. You do not need to give a reason for the request.

• On WhatsApp: write to us from the number you spoke to us from and ask for deletion. A person reads and processes the request; it is not automatic.
• By email: write to the contact address at the end of this page, with the subject Data deletion, stating the phone number you contacted us from.

What we delete

Deletion is permanent and cannot be reversed.

• Your name, your phone number and your town or city.
• The history of the conversation held over WhatsApp, including the automated assistant's messages.
• The campaign attribution parameters associated with your contact.
• The internal email notifications generated from your enquiry.

What we cannot delete

If there was a contractual relationship, we must keep the commercial and tax documentation for the periods Argentine rules require. Those records are blocked: they are not used to contact you or for any commercial purpose.

Backups are overwritten on their normal retention cycle, so data already deleted may remain in a backup for up to 30 days.

The messaging service provider keeps its own records under its own policies, over which we have no control.

Response times

We confirm receipt of the request within 72 hours.

We complete the deletion within five business days, following the deadline in section 16 of Ley 25.326, and tell you once it is done.

Programmatic endpoint

For platforms that require a programmatic data deletion endpoint, this site exposes one that receives the request, records it, and returns a confirmation code.

It accepts the signed request sent by the messaging platform and, for manual requests, a JSON body carrying the phone number signed with the same app secret. A request without a valid signature is rejected.

The response returns the address of this page and a confirmation code you can use to check the status of the request.

The endpoint does not delete data on the spot: it records the request, which is then processed within the timeframe stated above.

Checking the status of your request

If you have a confirmation code, write to us quoting it and we will tell you what state the request is in.

If the request arrived on WhatsApp or by email, we reply on that same channel.