Real projects: WhatsApp AI agents and ecommerce with a backoffice, in wholesale distribution and healthcare.
a food distributor in Buenos Aires
Wholesale food distribution
Challenge
Operations relied on phone calls and manual spreadsheets to take orders, manage delivery zones and dates, and apply price lists by client tier, with no online sales channel at all.
Solution
The team built an online store with checkout, delivery zones and dates, plus a back office covering orders, customers, tiered price lists, accounts receivable, reports, and delivery route sheets. A WhatsApp AI agent builds shopping carts and recovers sales, validated with a three-layer conversation test suite.
Outcome
The business now runs orders, pricing, and deliveries from one system, with a WhatsApp channel that builds orders and recovers sales without manual intervention.
an Argentine health insurer
Healthcare / health insurance
Challenge
Members with chronic medication needed a validated channel to request their monthly prescription, with identity, eligibility, and quota checks, without exposing health data to unauthorized staff.
Solution
The team built a WhatsApp assistant with a deterministic conversation flow for members with chronic medication: it validates identity and eligibility against the insurer's systems, enforces monthly quotas, and issues the prescription through an external issuer. A multi-entity panel with row-level security and health-data access auditing runs on cloud infrastructure. No LLM.
Outcome
Members request and receive their monthly prescription over WhatsApp with automated identity and quota validation, and every access to health data is audited in the panel.
an Argentine private health plan
Healthcare / private health insurance
Challenge
The sales team needed to qualify and quote leads over WhatsApp around the clock, handing off to a human seller at the right moment without losing conversation context.
Solution
The team built a WhatsApp sales agent with a multi-agent architecture, knowledge retrieval over internal documentation, deterministic quoting against a versioned price list, lead scoring, and handoff to a human seller through the client's CRM. It includes audio transcription, outbound campaigns, a business-contract test suite, and LLM evaluation scenarios with prompt-injection tests.
Outcome
Leads are qualified and quoted automatically over WhatsApp around the clock, and only the ones ready to move forward reach a human seller.